Privacy policy
Last updated 9 November 2026
Solar Watch is run by 1st Electrician WorX in Pretoria, South Africa. This page explains what we collect when you use Solar Watch (the website and the app), why, and what you can ask us to do with it. We follow the Protection of Personal Information Act (POPIA).
What we collect
- Your details: name, email address, cellphone number and, if you give it, your street address for callouts. Installers can add a company name.
- Your solar system's data: the inverter's serial number and the readings it reports to its maker's cloud (Sunsynk, Deye or LuxPower): solar, battery, grid and house power, fault codes and when it was last online.
- Inverter cloud logins that you or your installer add so we can read the data. These are stored encrypted.
- Messages we send you (alerts by SMS and email) and bookings you make.
- Payments: which plan you pay for and when. Card payments are handled by PayFast; we never see or store your card number.
- A sign-in cookie that keeps you logged in. We use no advertising or tracking cookies.
Why we use it
- To check your system every few minutes and tell you when something needs attention.
- To book and carry out callouts, services and firmware upgrades you ask for.
- To run your account and billing, and to answer your questions.
We don't sell your information, and we only contact you about your system and your account.
Who we share it with
- Bulk SMS Direct delivers our SMS alerts, so it receives your cellphone number and the message.
- Hostinger hosts the website, the data and our email.
- PayFast takes card payments.
- Sunsynk, Deye and LuxPower: we read your system's data from their clouds with the access you gave.
- Your installer, if your system is watched through an installer's account: they see the system and its alerts.
- Anyone the law requires us to share it with.
How long we keep it
We keep your information while your account is open. When you close it, we delete your details and your system's readings within 30 days, except payment records, which the law requires us to keep for five years.
How we protect it
The site uses an encrypted (https) connection, passwords are stored as one-way hashes, and inverter logins are encrypted. Only we can see your system unless you share it with an installer.
Your rights
You can ask us what we hold about you, ask us to correct it or delete it, or object to how we use it. Email jacques0082@gmail.com or call 012 383 2011. If you're not happy with our answer, you can complain to the Information Regulator at inforegulator.org.za.
Children
Solar Watch is for adults who own or look after a solar system. We don't knowingly collect information from anyone under 18.
Changes
If we change this policy we'll update this page and the date at the top. If the change matters to you, we'll also email you.